Welcome to Toshiba Australia, a leading provider of innovative technology solutions. We are currently seeking a dedicated Service Desk Operator to join our IT team in Macquarie Park, NSW. As a Service Desk Operator at Toshiba Australia, you will be an integral part of the IT department, providing essential support to our internal users. This full-time permanent position plays a crucial role in ensuring the smooth operation of our technology infrastructure and the efficiency of our workforce.
Our benefits
To attract the best, we offer the following range of attractive company and wellbeing benefits:
Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave
Free annual flu vaccinations
Service Awards
Learning and Development programs including External Study Assistance
Employee Referral Program - refer a friend and get $2000 (conditions apply)
Access to discounted Private Health Insurance (HCF) plus $250 hospital excess reimbursement
Great discounts through corporate car programs
Free on-site parking
Café on premises
Our culture
We’ll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. We have a culture of respect, friendship and integrity from the top that transcends any corporate directive. It's real, and it's what encourages people to enjoy every day over many years. Our culture is our strength, we’re a team of passionate team players who strive for the best outcome for our customers and our colleagues.
Diversity and Inclusion
We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are committed to working towards a diverse workforce and providing equal opportunities. We strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBTQIA+ to apply.
Job Description
Our opportunity
Our Service Desk Team is responsible for working closely with key business staff to provide remote support over the phone. Reporting to the Service Desk Team Leader, the primary purpose of this position is to provide 1st level support, troubleshooting systems and supporting on application problems.
Responsibilities include
Responding to incoming technical support requests from employees in a timely and professional manner
Troubleshooting hardware and software issues, providing technical guidance and solutions where possible
Logging all support interactions and maintaining accurate records of incidents and service requests
Contributing to the development and maintenance of the knowledge base by documenting common issues and their resolutions
Assisting with user account management, including password resets, access provisioning, and account maintenance
Deploy and rebuild new laptops as per Standard Operating Environment standards
Research, investigate and document complex or unresolved issues before escalation to the appropriate IT support teams
Desired Skills and Experience
Other requirements
Understanding of computer systems, mobile devices and networks
Tertiary IT Qualifications (e.g. TAFE Certificate 4 or Diploma in IT)
Microsoft Certification in desktop support (e.g. MCSE or MCP)
Other desktop support qualifications (e.g. A-plus certification)
Experience supporting Microsoft desktop and network technologies and applications
1 year experience in 1st level IT support role
To excel in this role, you should possess strong communication skills, a passion for problem-solving, and a customer-focused approach. Your ability to work effectively under pressure and collaborate with colleagues across different teams will be essential in delivering high-quality support services. Join us at Toshiba Australia as a Service Desk Operator and become part of a dynamic team dedicated to driving technological excellence within our organisation.
Apply
If this sounds like the role for you, click the “Apply” button and submit your application today!
Applications close on 3 June 2024. Only shortlisted applicants will be contacted.
No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.
